Pool Water Troubleshooting

To help you troubleshoot your pool water quality issues, please fill out this form to the best of your ability. One of our expert teammates will get back to you with some advice.

Name *

Email *

Phone

Are you a customer at Holland Home Leisure? *

Pool Type *

Pool Size *

Pool Size and Shape *

Type in the pool size, height and shape

Pool Size and Shape *

Type in the pool size, height and shape

Treatment Program *

Chlorine
Bromine
Salt

How old is your salt chlorine cell? *

Your salt cell is the unit plumbed in-line, not the main control box

When was the cell last cleaned?

What is the current chlorine output setting?

Found on the main control box for your salt system

If you selected Other for treatment program, please let us know what products you use *

Water Quality Issue - Select all that apply *

Cloudy - Can see floor
Cloudy - Cannot see floor
Green algae on surfaces
Green and cloudy
Swampy (dark green, brown or black)
Clear, but discolored water
Scale formation
Pollen
Surface stains
Foaming
Skin or eye irritation

When did your water issue start? *

Approximate Water Temperature *

Water Level *

In relation to the skimmer opening on the side of the pool

Is weir in the skimmer? *

Where are your return jets pointing? *

Strong water flow through the return jet? *

Solar Blanket Use *

Any Leaks? *

Note where the leak is

Pump Type *

Pump Run Time *

How many hours is your pump running in a 24 hour period?

Filter Type *

Age of Filter Media *

Age of filter sand, glass or cartridge

Normal operating filter pressure *

Enter what you pressure gauge reads after a sand filter backwash, or cartridge filter rinse

Current filter pressure *

How often do you backwash your filter? *

How long are your backwashes? *

When was the filter last cleaned with Filter Brite? *

Any additional filter issues? Select all that apply

Vacuumed debris coming though the filter
Sand or glass coming though to pool
Air bubbles coming though return jet
Pressure has dropped on the pressure gauge
Other

Other Filter Issues

What additional equipment is on your pool? Select all that apply

Heat Pump
Solar Panel
Chlorinator
Salt Chlorine Generator
Automatic Vacuum Cleaner
Automatic Pool Cover

Picture of Pool Water

Please upload a picture of your pool water: One close and one from further away. If it will not allow you to attach the pictures, submit the form without pictures, and email the pictures to watercare@hollandhomeleisure.com

Picture of pool equipmnet

Please upload pictures of your pool equipment, plumbing set up, etc. If it will not allow you to attach the pictures, submit the form without pictures, and email the pictures to watercare@hollandhomeleisure.com

Picture of Test Strip

Please take a picture of a test strip next to the chart on the bottle. If it will not allow you to attach the pictures, submit the form without pictures, and email the pictures to watercare@hollandhomeleisure.com

When was the last time your filter was rinsed?

Thank you for getting in touch!

We appreciate you contacting us. Proper pool filtration and circulation play a huge role in clearing and maintaining your pool. One of our expert teammates will review your submission and get back to you.

Have a great day!

Thank you for getting in touch!

Have a great day!

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